Privacy Policy
Introduction
drixenovial is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and protect your personal data when you use our financial forecasting and budgeting services. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Your trust matters to us. We've written this policy in plain English so you understand exactly what happens to your information when you work with us. This isn't just legal compliance – it's about being transparent with our clients about how we handle their data.
Information We Collect
The information we collect depends on how you interact with our services. We only collect what's necessary to provide you with excellent financial forecasting and budgeting support.
Personal Information
Name, email address, phone number, postal address, and business details you provide when contacting us or using our services.
Financial Data
Business financial information, revenue figures, expense categories, and budget data you share for forecasting purposes.
Technical Information
IP address, browser type, device information, and website usage data collected through cookies and analytics tools.
Communication Records
Records of your inquiries, support requests, and our responses to provide better service and maintain our relationship.
How We Use Your Information
We use your personal information for specific, legitimate business purposes that directly relate to providing our financial services:
- Providing financial forecasting analysis and budgeting recommendations tailored to your business
- Communicating with you about our services, answering your questions, and providing support
- Processing service agreements and managing our business relationship
- Improving our website and services based on user feedback and usage patterns
- Complying with legal obligations and maintaining business records
- Sending relevant information about financial planning trends that might interest you (with your consent)
We don't use your information for automated decision-making that significantly affects you. All financial recommendations involve human expertise and consideration of your specific circumstances.
Information Sharing and Disclosure
We don't sell your personal information to anyone. We only share your data in limited circumstances:
Service Providers
We work with trusted service providers who help us deliver our services, such as cloud hosting providers, email services, and analytics tools. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our legal rights and those of our clients.
Business Transfers
If drixenovial is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such change and how it affects your privacy rights.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll provide this information within 30 days of your request.
Data Portability
You can request a copy of your data in a commonly used format if you want to transfer it to another service provider.
Erasure
You can ask us to delete your personal information, though we may need to retain some data for legal or legitimate business purposes.
Processing Restrictions
You can ask us to limit how we use your information in certain circumstances, such as while we investigate a complaint about data accuracy.
Data Security
Protecting your information is a priority. We've implemented multiple security measures to safeguard your data:
Technical Safeguards
- SSL encryption for all data transmission
- Secure cloud storage with enterprise-grade protection
- Regular security audits and vulnerability assessments
- Multi-factor authentication for our systems
- Regular software updates and security patches
We also maintain physical and administrative safeguards, including secure office access, staff training on privacy practices, and clear data handling procedures. Only authorized team members can access your personal information, and only when necessary for providing services.
Data Breach Response
In the unlikely event of a data breach that could cause you harm, we'll notify you and the Australian Privacy Commissioner within 72 hours, as required by law. We'll explain what happened, what information was involved, and what steps we're taking to address the situation.
Data Retention
We keep your personal information only as long as necessary for legitimate business purposes:
Active Client Data
We retain your information for the duration of our business relationship and for 7 years afterward to meet Australian business record-keeping requirements.
Marketing Communications
We keep marketing consent records until you withdraw consent, plus an additional 3 years to maintain proof of your preferences.
Website Analytics
Technical data and website usage information is typically retained for 26 months for analysis purposes.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and analyze website performance. Most cookies we use are essential for website functionality, while others help us understand how visitors use our site.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, but won't prevent you from accessing our core content and contacting us.
International Data Transfers
Some of our service providers are located outside Australia, particularly cloud hosting services in the United States and Europe. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognized under Australian law.
We only work with international service providers who demonstrate strong privacy protections equivalent to Australian standards.
Children's Privacy
Our services are designed for businesses and adults. We don't knowingly collect personal information from children under 13. If we become aware that we've collected information from a child, we'll delete it promptly.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. We'll post any changes on this page and update the "last updated" date. For significant changes that affect your rights, we'll notify you directly by email.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Privacy Officer
Address: 81 Denison St, Deakin ACT 2600, Australia
Phone: +61740413955
Email: info@drixenovial.com
We'll respond to your privacy inquiries within 30 days. If you're not satisfied with our response, you can file a complaint with the Office of the Australian Information Commissioner (OAIC).
Complaints Process
If you believe we've mishandled your personal information, please contact us first so we can try to resolve the issue. We take all privacy complaints seriously and will investigate thoroughly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.